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One of the most overlooked aspects of web hosting is probably a company’s billing policies and methods. When a customer is searching for a good host the usual things that they will look for are price, bandwidth, and disk space. However many people do not realize how big of an affect billing can have […]
Do I really need an 800# to compete in today’s marketplace?
The answer to this question is, only if you want to do more business. History tells us that if you and your competition sell the exact same product, and your competition has an 800# and you don’t, chances are the person that has the […]
“Hello. Jeff speaking, how may I help you?”
“Yeah. I can’t get my files to go up to my site? Can you do it for me?”
“I’d like to help you, ma’am, but I’m afraid I can’t FTP files from your computer to here. I can tell you how to do it, though.”
“Never mind. I’ll do […]
“We’re sorry, all our customer service representatives are currently engaged. Please hold the line for the next available representative”
So you wait and wait and wait just that little bit longer for help with your urgent questions, but it seems like some kind of sick joke - the lights are on, but is anybody home???
You […]
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