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Archive for the ‘Billing & Support’ Category

No Comments Crazy Little Thing Called Fanatical Support

That crazy fanatical support will get you every time. More customers, that is.
Rackspace Managed Hosting continues to accelerate and keep a leg up on the competition. The company’s European division announced, on May 14, that it has added 100 new customers in the first quarter of 2002 and increased revenues by 34 per cent […]

No Comments Customer Service Tips

Promoters and Marketers can give these tips to their Customer service people in the hope that they will help to keep the customer satisfied. After all the hard work of selling the product or performing the service, the last thing you need happen is to upset a future prospect or referrer.
How many times have […]

No Comments Zooming in on Bandwidth Billing

As any hosting veteran knows, bandwidth is the ultimate currency. Supplying your clients with a rapid rate of data transfer allows them to attract and retain more customers - and for the host, this translates into money in the bank. However, with the demand for bandwidth at a premium, companies are pouring more money […]

No Comments Zooming in on Bandwidth Billing

As any hosting veteran knows, bandwidth is the ultimate currency. Supplying your clients with a rapid rate of data transfer allows them to attract and retain more customers - and for the host, this translates into money in the bank. However, with the demand for bandwidth at a premium, companies are pouring more money into […]

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